Technical Support Specialist
1 month ago
Job Title: Technical Support Specialist
Overview:
- This role is ideal for recent graduates or those with up to 6 months of experience.
- Candidates should possess excellent English communication and interpersonal skills.
- Multitasking and prioritization abilities in a fast-paced environment are essential.
Working Hours: 5 working days on the US Night Shift
Responsibilities:
- Provide customer support by handling inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Deliver online support via email, phone, and chat, maintaining exceptional customer service standards.
- Offer technical assistance to clients, addressing POS transactions, invoice errors/issues, and other technical glitches.
- Monitor CCTV systems as part of the job requirements.
Requirements:
- A Bachelor's or Master's degree in Computer Networking is mandatory.
- The ability to work effectively in a dynamic environment and adapt to new challenges.
Estimated Salary: $45,000 - $55,000 per year, based on industry standards and location.
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