Technical Support Specialist

1 month ago


Vadodara, Gujarat, India We4HR Full time

Job Title: Technical Support Specialist

Overview:

  • This role is ideal for recent graduates or those with up to 6 months of experience.
  • Candidates should possess excellent English communication and interpersonal skills.
  • Multitasking and prioritization abilities in a fast-paced environment are essential.

Working Hours: 5 working days on the US Night Shift

Responsibilities:

  • Provide customer support by handling inquiries, resolving issues, and ensuring high levels of customer satisfaction.
  • Deliver online support via email, phone, and chat, maintaining exceptional customer service standards.
  • Offer technical assistance to clients, addressing POS transactions, invoice errors/issues, and other technical glitches.
  • Monitor CCTV systems as part of the job requirements.

Requirements:

  • A Bachelor's or Master's degree in Computer Networking is mandatory.
  • The ability to work effectively in a dynamic environment and adapt to new challenges.

Estimated Salary: $45,000 - $55,000 per year, based on industry standards and location.



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