Senior Technical Support Engineer

1 day ago


Vadodara, Gujarat, India VAP Group Full time
About the Role
VAP Group is looking for a Senior Technical Support Engineer to join our team. In this role, you will be responsible for providing technical support to our end-users, troubleshooting and resolving hardware, software, and network issues. You will also design and manage end-to-end network infrastructure, ensuring reliable and secure connectivity.

Responsibilities
- Troubleshoot and resolve complex hardware, software, and network issues.
- Provide first-level support to end users via phone, email, or in person.
- Design and manage end-to-end network infrastructure to ensure reliable and secure connectivity.
- Install, configure, and update software applications and operating systems.

Requirements
- Proven experience in providing technical support and resolving complex hardware, software, and network issues.
- Strong knowledge of Active Directory, Office 365, and VPN technologies.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Strong communication skills with a customer-focused approach to support.

Compensation
The estimated annual salary for this role is around $90,000 - $120,000 depending on location and experience.

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