ERP Technical Support Specialist
1 month ago
Job Overview
We are seeking an experienced ERP Technical Support Specialist to join our team at Snaphunt.
Salary: ₹8.4 lakhs per annum (estimated)
Location: Vadodara, Gujrat
About the Role
The successful candidate will provide technical support and training to employees, partners, and clients on various ERPs including Tally, QuickBooks, and Busy. The ideal candidate should have a strong understanding of financial accounting principles, excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities
- Provide demo/support via phone, email, and chat to customers.
- Troubleshoot and resolve issues promptly.
- Escalate complex issues when needed.
- Master the SaaS software features.
- Stay updated with new software developments.
- Assist with customer onboarding.
- Conduct training sessions and create documentation.
- Help with data migration and ensure data accuracy.
- Advise on best practices for data management.
- Maintain support documentation and knowledge base.
- Manage customer interactions in the ticketing system.
- Collect customer feedback and suggest software improvements.
- Collaborate with the product development team.
- Troubleshoot technical issues.
- Assist in software testing and quality assurance.
- Build and maintain customer relationships.
- Ensure customer satisfaction and retention.
Requirements
- You have at least 1 year experience including solid experience in a similar role within Professional Services and IT.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You have working knowledge of ERPs, tally, quickbook, busy, excel and GST
- You are adaptable and thrive in changing environments
- You possess strong analytical skills and are comfortable dealing with numerical data
- Fluent English to effectively liaise with stakeholders in the region
About Us
Our client is a creative and ambitious Software Development Company that was established in the year 2002. They offer expertise in Website Development, Web Application Development, SEO and Mobile Application Development. The company specializes in custom design and development of applications to client specifications.
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