Support Advocate
2 weeks ago
Job Overview
We are seeking a skilled Product Support Associate to provide exceptional assistance to our users, ensuring their seamless experience with our platform.
The ideal candidate will possess strong communication skills, fluency in Hindi, and a customer-first mindset. They will be responsible for addressing user queries, upselling premium packages, and sharing valuable feedback with internal teams to inform product improvements.
Key Responsibilities:
- Assist users via email and phone calls, providing clear and concise solutions to their concerns
- Upsell premium packages and add-on services, increasing awareness of the platform's offerings
- Educate users about additional publishing services, such as cover design and marketing packages
- Gather insights from users on their experience, identifying areas for improvement
- Share user feedback with internal teams to enhance user experience
Requirements:
- Strong communication skills (verbal and written) for effectively assisting users
- Fluency in Hindi (speaking is essential; reading and writing are advantageous)
- A customer-first mindset with a genuine passion for helping users succeed
- A proactive attitude toward upselling and promoting high-value services
- Ability to gather insights from user interactions and report key findings
- Willingness to learn and adapt in a fast-paced environment
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