Chief Client Growth Strategist for Martech Firm

15 hours ago


Mumbai, Maharashtra, India HR Interface Executive Search Services Full time

About the Role

We are seeking a highly skilled and experienced Chief Client Growth Strategist to join our team at HR Interface Executive Search Services. This role will be based in Mumbai, India.

Job Description

The successful candidate will drive client satisfaction, retention, and revenue growth as the Head of Customer Success for a leading full-service digital marketing and MarTech agency with a strong presence across India and UAE.

Responsibilities include leading and mentoring a team of Account Managers, Data Analysts, and Data Scientists to ensure seamless service delivery. You will develop and execute strategies to enhance retention, satisfaction, and revenue growth for clients.

You will establish tools and metrics to measure customer satisfaction, usage, and engagement. Proactively identify at-risk clients and ensure retention through predictive analytics and customer health tools.

Collaborate with Sales and Delivery teams to grow client accounts by identifying new business opportunities. Work cross-functionally with Sales, Delivery, and Tech teams to optimize processes and deliver measurable results.

Develop and drive initiatives like case studies, testimonials, and referrals to showcase client success stories and build advocacy. Conduct regular reviews to communicate goals, ROI, and progress to stakeholders effectively.

Requirements

The ideal candidate will have 12+ years of experience in Customer Success, Client Relationship Management, or Account Management within the Advertising or MarTech industry.

Proven success in reducing churn, growing accounts, and delivering outstanding client experiences. Strong leadership and team management skills with experience working cross-functionally.



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