Frontline Client Engagement Specialist

4 days ago


Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 9,00,000
Customer Service Associate

We are seeking highly motivated and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the customer service sector.

Key Responsibilities:

  • Provide exceptional service to clients through inbound voice calls and ensure timely and accurate solutions to customer queries.
  • Maintain high standards of service delivery, adhering to client Service Level Agreements (SLAs).
  • Accurately record customer interactions and follow up as necessary.
  • Identify opportunities for process enhancements and share feedback to improve overall performance.

Required Skills and Qualifications:

  • Excellent proficiency in English (both spoken and written).
  • Flexibility to work night shifts and adapt to rotational schedules.
  • Basic computer literacy and familiarity with Microsoft Office applications.
  • Open to graduates from various disciplines.

Benefits:

  • One way cab facilities available.
  • Collaborative and supportive team culture.

How to Apply:

Interested candidates can apply directly or submit their resumes via email to the relevant contact person.



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