Customer Engagement Specialist

2 days ago


Kolkata, West Bengal, India beBeeEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

Max Life Insurance Company is seeking a Customer Engagement Specialist to drive customer satisfaction and loyalty.

  • Develop strategies to enhance customer engagement and satisfaction.
  • Address and resolve customer inquiries and complaints promptly.
  • Analyze customer feedback surveys to identify areas for improvement.
  • Collaborate with marketing teams to create engaging customer experiences.
  • Maintain records of customer interactions and feedback.
  • Present reports on customer engagement activities.

Role: Customer Success

Industry Type: Insurance

Department: Customer Success, Service Operations

Employment Type: Full Time, Permanent

Education

UG: Any Graduate

PG: Any Postgraduate

The ideal candidate will possess excellent communication skills, be proactive in identifying solutions, and have a passion for delivering exceptional customer experiences.



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