Customer Journey Coordinator

12 hours ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000
Seamless Customer Experience Specialist

We are accelerating D2C brands across various niches including haircare, pet and wellness. Our customer experience specialist will be responsible for crafting a seamless journey.

Key Responsibilities:
  • Customer Engagement: Handle customer calls, follow up regularly, resolve issues via email, calls and chat channels.
  • Logistics and Order Management: Oversee the smooth operation of orders from receipt to delivery ensuring timely processing and satisfaction.
Requirements:
  • Exceptional interpersonal skills with strong problem-solving abilities.
  • Proficient in Microsoft Excel with a grasp of logistics and order management.
  • Strong communication skills (verbal and written).
  • Experience in handling customer inquiries and resolving issues effectively with empathy.
  • Attention to detail with ability to work well in a team environment.
  • Previous experience in customer service or logistics is highly beneficial.

Fluency in English and Hindi is mandatory.



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