Customer Service Representative

3 weeks ago

Kolkata, West Bengal, India NIIT Full time
Night Shift Customer Service Associate US Process Location: Sector V, Salt Lake, Kolkata 700091 Shift Timings: Night Shift Work Days: 5 days working Role Overview We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates.

This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.

Key Responsibilities Customer Interaction: Handle inbound voice calls, providing exceptional service to US-based clients.

Issue Resolution: Address customer queries effectively, ensuring timely and accurate solutions.

Quality Assurance: Maintain high standards of service delivery, adhering to client SLAs.

Documentation: Accurately record customer interactions and follow up as necessary.

Continuous Improvement: Identify opportunities for process enhancements and share feedback.

Desired Profile Communication Skills: Excellent proficiency in English (both spoken and written).

Flexibility: Willingness to work night shifts and adapt to rotational schedules.

Technical Skills: Basic computer literacy and familiarity with MS Office applications.

Education: Open to graduates from various disciplines (B.

Com, B.
A, BBA, BSc, B.

Pharma,).
Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.

Experience: Freshers are welcome; prior experience in customer service is a plus.

Compensation & Benefits Transportation: One way cab facilities are available Work Environment: Collaborative and supportive team culture.

How to Apply Interested candidates can apply directly or share their resumes via email to Jasleen.2.

Kaur@niitmts.com or contact 7042458078 for further information.

Embark on a fulfilling career journey with us, where your growth and development are our top priorities.

Apply today and become a part of our dynamic team

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