Customer Service

1 week ago

Kolkata, West Bengal, India Tata Capital Full time US$ 80,000 - US$ 1,20,000 per year

 Key Objective of the Job:

· Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.

· Proactively understanding customer needs and cross- selling multiple products as per the requirements

· Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.

· Execute all activities / campaigns as planned by the respective Digital Sales Manager

· Displaying customer centricity by executing all customer interface processes within defined timelines.

Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product

Major Deliverables:

· Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing

· Should prove to be the one-point contact for all financial needs for his/ her customer

· Zero error in adherence to policies and systems as specified

· Quality of files sourced should be as per specified guidelines

· Forging targeted number of client relationships within the agreed timelines

· Meet & exceed customer acquisition targets

· Timely update for all leads shared by Internal / External stakeholders.

· Meeting sales targets for HL products in the assigned territory

· Ensuring the customer satisfaction matrix is met for all client relationships

· Timely MIS reporting to all concerned.

· Clear the certification examination within specified timelines

Specialized job competencies:

· Knowledge about all financial products like Home Loans, Mortgages

· Knowledge about statutory compliance & local market procedures

· Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data & present the same for opportunity sizing.

· Excellent communication and presentation skills – Should be able to talk and convince both internal and external stakeholders & execute actionable's in a timely manner. 



Graduate : Yes

Masters/Postgraduate:  Optional

·Desired Experience: Minimum 1- 2 years' experience in Offline/Online  Channel /Home Loan / Affordable Housing Finance sales

·


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