Customer Service

1 week ago

Hyderabad, Telangana, India Priveplex Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join PrivePlex as our Customer Experience & Events Manager,
where you'll oversee premium private celebrations from start to finish, ensuring flawless event execution, exceptional guest service, and seamless food & décor coordination.

Responsibilities

Event Planning & Coordination

  • Manage the complete event lifecycle — from booking confirmation to post-event feedback.
  • Understand client needs for décor, lighting, theme, and special add-ons.
  • Coordinate with décor teams, photographers, and external vendors.
  • Ensure all event setups reflect PrivePlex's premium standards.

Guest Experience Management

  • Welcome guests, guide them through the venue, and be their single point of contact.
  • Handle any guest concerns promptly to ensure a seamless experience.
  • Maintain a warm, professional, and solution-oriented approach at all times.

Food & Beverage Oversight

  • Manage and confirm all food and drink orders in advance.
  • Ensure timely delivery and premium presentation of food during events.
  • Liaise with catering partners for special menus or requests.

Operations & Team Coordination

  • Supervise staff, cleaners, and technical team during events.
  • Check lighting, projection, sound, and seating before every booking.
  • Ensure event areas are clean, safe, and ready for guests.

Sales & Upselling

  • Offer add-on services such as themed décor, cakes, LED numbers, fog entry, etc.
  • Build and maintain relationships with regular and corporate clients.

Reporting & Administration

  • Keep detailed event schedules, booking records, and payment status updated.
  • Prepare daily/weekly reports on customer feedback and event performance.

Qualifications

Education & Experience

  • Bachelor's degree in Hospitality, Event Management, Business Administration, or related field (preferred).
  • 2–4 years of experience in event management, hospitality, or customer service.
  • Experience in premium hospitality, luxury events, or F&B coordination is a strong plus.

Skills

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Ability to multitask and handle high-pressure situations with calm professionalism.
  • Knowledge of basic food service standards and event décor trends.
  • Proficiency in MS Office, Google Workspace; knowledge of event management software is a plus.

Personality & Work Style

  • Warm, approachable, and client-focused.
  • Creative problem solver with a "nothing is impossible" attitude.
  • Eye for detail and commitment to premium service quality.
  • Willing to work flexible hours, weekends, and holidays based on event schedules.

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