Global Client Engagement Specialist

13 hours ago

Kolkata, West Bengal, India beBeeClientEngagement Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Global Client Engagement Specialist

We are building a global team to support international expansion and manage client relationships.

This role will be responsible for coordinating appointments, managing client interactions, and ensuring seamless execution of business visits abroad.

You will act as a bridge between leadership and global clients/partners, ensuring meetings are productive and relationships are nurtured.

Key Responsibilities:
  • Manage and maintain a global client database with updated contacts and engagement history.
  • Schedule and confirm appointments, meetings, and industry visits for leadership during international trips.
  • Act as a primary point of contact for international clients before and after meetings.
  • Ensure smooth preparation of meeting materials, agendas, and presentations.
  • Coordinate with internal teams to support leadership in client-facing interactions.
  • Track and monitor client communications, follow-ups, and next steps.
  • Provide post-visit reports summarizing client feedback, opportunities, and pending actions.
Required Skills & Qualifications:
  • Bachelor's degree in Business, Marketing, Communications, or International Relations.
  • 3–6 years of experience in client engagement, account management, or executive coordination.
  • Strong organizational and time-management skills.
  • Excellent communication skills (verbal, written, and presentation).
  • Comfortable working across different time zones and cultures.
  • Ability to multitask and manage multiple client interactions simultaneously.
  • Experience with CRM tools, scheduling platforms.
KPIs (Key Performance Indicators):
  1. Appointment & Meeting Coordination
  • Number of confirmed client/partner appointments per month/visit.
  • % of scheduled meetings that are successfully conducted.
  1. Client Engagement
  • Client response rate to outreach and follow-up (target %).
  • Client satisfaction score/feedback post-meetings.
  1. Follow-up & Relationship Management
  • % of meetings followed up within 48 hours.
  • Number of repeat engagements/continued discussions with clients.
  1. Operational Efficiency
  • Accuracy of client database and appointment calendar.
  • On-time preparation of agendas, briefs, and reports.
  1. Reporting & Insights
  • Quality and timeliness of post-visit engagement reports.
  • Number of new insights or opportunities identified through client interactions.

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