Customer Engagement Specialist

18 hours ago

Kolkata, West Bengal, India beBeeCustomerEngagement Full time ₹ 70,00,000 - ₹ 85,00,000
Customer Engagement Specialist

Hiring for a Customer Engagement Specialist – A highly motivated and customer-focused individual to join our team.

This role offers a great career growth opportunity for individuals looking to establish themselves in the real estate and housing sector.

Key Responsibilities:

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
  • Evaluate compliance with company policies, legal regulations, and industry best practices.

Required Skills & Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
  • Ability to work under pressure, handle multiple tasks, and meet deadlines.

Benefits:

  • Competitive salary + Performance-based incentives.
  • Opportunity to work in a state government-backed affordable housing project.
  • Career growth prospects in the real estate sector.

How to Apply:

  • Interested candidates can apply by sending their resume to hr@diyagreencity.com or whatsapp us at 8851874508

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