Senior Customer Engagement Manager

2 days ago


Kolkata, West Bengal, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Experience Manager

The ideal candidate will drive customer acquisition, retention, and revenue growth through strategic planning and execution.

We are seeking an exceptional leader who can develop and implement a comprehensive strategy to boost customer engagement and sales. Key responsibilities include:

  • Developing and executing strategies to drive customer acquisition, retention, and revenue growth
  • Setting performance metrics and tracking key results to ensure consistent growth and achievement of sales targets
  • Overseeing the operation of e-commerce platforms, including websites, apps, and third-party marketplaces
  • Optimizing website performance, ensuring inventory accuracy, and managing product listings
  • Planning and executing digital marketing campaigns, including SEO, SEM, social media, email marketing, and influencer collaborations
  • Designing and managing promotional offers, discounts, and seasonal campaigns to enhance customer engagement and sales
  • Ensuring a seamless online shopping experience, including fast shipping, easy returns, and excellent customer support

A successful candidate will possess a Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field (MBA preferred). Required skills include strong analytical skills, excellent communication, project management, and team collaboration skills. Data-driven decision-making, customer-centric mindset, ability to work in a fast-paced environment, and adaptability to market trends are essential for success in this role.



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