Technical Support Expert

3 days ago


Delhi, Delhi, India Real Time Data Services (P). Ltd. Full time
Job Overview

We are seeking a highly skilled Technical Support Engineer to join our team at Real Time Data Services (P). Ltd. The ideal candidate will possess exceptional problem-solving skills and expertise in troubleshooting Windows and application issues.

Key Responsibilities
  • Issue Resolution: Troubleshoot and resolve complex Windows and application issues, ensuring minimal downtime and optimal system performance.
  • Server Management: Perform regular maintenance tasks, updates, and patches on Servers and clients OS to ensure their optimal functioning.
  • Service Deployment: Assist in the deployment and implementation of service releases, patches, and customizations to enhance system functionality.
  • Technical Support: Provide prompt and efficient technical support to global clients, answering their queries and resolving technical issues.
  • System Analysis: Analyze and diagnose issues related to application and server performance on Windows Servers deployed on our Cloud platform, and implement appropriate solutions.
  • Customer Satisfaction: Ensure customer satisfaction by delivering high-quality work on all service requests, adhering to defined service level agreements (SLAs) and maintaining a professional and customer-focused approach.
  • User Account Administration: Manage user accounts on servers and Active Directory, ensuring appropriate access privileges and security measures are in place.
  • Team Collaboration: Collaborate effectively with colleagues and stakeholders, both independently and as part of a team, to deliver exceptional technical support and solutions.
Requirements and Qualifications
  • Experience: Minimum 1 year+ of experience in technical support, preferably in a Windows environment.
  • Windows Expertise: Proficiency in troubleshooting Windows operating systems and applications.
  • Scripting Knowledge: Familiarity with PowerShell scripting for automation and basic VMware ESXi and vCenter knowledge.
  • Networking Fundamentals: Basic understanding of networking principles and protocols.
  • Office 365 Administration: Knowledge of Office 365 administration and support.
Salary and Benefits

The estimated salary for this role is $75,000 per annum, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.



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