Technical Support Expert
4 days ago
**Job Title:** Technical Support Expert
At DigitalTek Solutions, we're seeking a skilled and customer-focused Technical Support Specialist to provide assistance to users experiencing technical issues.
The ideal candidate will troubleshoot problems, provide solutions, and ensure a positive user experience. This role requires excellent problem-solving skills, technical expertise, and the ability to communicate effectively with both technical and non-technical users.
**Key Responsibilities:
- Provide first-level technical support to users via phone, email, chat, or in person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist users with setup, installation, and configuration of devices, applications, and systems.
- Document reported issues, troubleshooting steps, and resolutions in the ticketing system.
- Educate users on best practices to optimize system performance and minimize issues.
**Qualifications and Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
**Why Choose DigitalTek Solutions?
We foster a collaborative and innovative work environment where you'll have opportunities to grow professionally. You'll gain hands-on experience working on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.
**Salary:** $60,000 - $80,000 per year (dependent on location and experience). Our company offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
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