Technical Support Expert

4 days ago


Delhi, Delhi, India DigitalTek Solutions Full time

**Job Title:** Technical Support Expert

At DigitalTek Solutions, we're seeking a skilled and customer-focused Technical Support Specialist to provide assistance to users experiencing technical issues.

The ideal candidate will troubleshoot problems, provide solutions, and ensure a positive user experience. This role requires excellent problem-solving skills, technical expertise, and the ability to communicate effectively with both technical and non-technical users.

**Key Responsibilities:

  • Provide first-level technical support to users via phone, email, chat, or in person.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Assist users with setup, installation, and configuration of devices, applications, and systems.
  • Document reported issues, troubleshooting steps, and resolutions in the ticketing system.
  • Educate users on best practices to optimize system performance and minimize issues.

**Qualifications and Skills:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in a technical support or helpdesk role.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.

**Why Choose DigitalTek Solutions?

We foster a collaborative and innovative work environment where you'll have opportunities to grow professionally. You'll gain hands-on experience working on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.

**Salary:** $60,000 - $80,000 per year (dependent on location and experience). Our company offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.



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