Technical Support Professional for Robotics Systems

3 days ago


Delhi, Delhi, India Ekaivaa Careers Full time
Job Overview

We are seeking a skilled Technical Support Professional to provide on-site and remote technical support, troubleshooting, and maintenance of robotic systems. As the key point of contact, you will ensure top-tier service and operational excellence for our clients.

Key Responsibilities:
  • On-Site Support: Installation, configuration, maintenance, and repair of robotic systems to ensure seamless operation.
  • Remote Assistance: Troubleshooting via phone, email, or video conferencing to resolve technical issues efficiently.
  • Diagnostics & Troubleshooting: Conduct root cause analysis on hardware and software issues to identify solutions.
  • System Maintenance: Perform preventive maintenance to maximize system efficiency and minimize downtime.
  • Customer Training: Guide clients on handling and maintaining robotic systems to enhance their experience.
  • Documentation: Maintain detailed service logs and reports to track progress and identify areas for improvement.
  • Collaborative Support: Work with engineering teams to enhance customer experience and improve overall product quality.
  • Upgrades & Installations: Support software and hardware updates to ensure clients have access to the latest features and technologies.
  • Product Knowledge: Stay updated on the latest advancements in robotics to provide expert support and guidance.
  • Safety Compliance: Ensure all work aligns with company safety standards to maintain a safe working environment.
Qualifications and Requirements

To succeed in this role, you should possess strong technical aptitude, problem-solving skills, excellent communication and customer service skills, and the ability to explain complex technical concepts to non-technical users.

Benefits

This internship offers a unique opportunity to gain hands-on experience in the cutting-edge field of robotics. You will work closely with industry experts and grow your technical expertise. Upon successful completion of the internship, there is a potential for a full-time offer.



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