Technical Support Expert with Cloud and Networking Focus
1 day ago
The Senior Technical Support Specialist at OpenText will be responsible for delivering exceptional technical support experiences to customers worldwide. With a strong focus on cloud technologies, networking protocols, and software troubleshooting, this role is ideal for experts who thrive in dynamic environments.
About the Role
This position offers an excellent opportunity to leverage your technical expertise, collaborate with cross-functional teams, and make a significant impact on customer satisfaction. As a Senior Technical Support Specialist, you will work closely with customers, providing advanced troubleshooting, diagnostic analysis, and technical guidance to resolve complex issues. Your extensive knowledge of Windows/Linux operating systems, database management systems (PostgreSQL, Oracle, MS SQL, Vertica), network and security protocols (TPC/IP, HTTP, TLS/SSL, REST API, SOAP, SAML), virtualization technologies (VMware, Hyper-V), and cloud platforms (AWS, Azure, Google Cloud) will enable you to tackle challenging problems and provide expert-level support.
You will also have the opportunity to contribute to the development of knowledge-based content, share your expertise with colleagues, and serve as a mentor and escalation point for more complex issues. Our team's collaborative environment ensures that you will always feel supported and empowered to excel in your role.
Key Responsibilities
- Provide advanced technical support to customers via chat, phone, and email
- Troubleshoot complex technical issues using advanced tools and techniques
- Collaborate with cross-functional teams to identify new trends and resolutions
- Develop and maintain knowledge-based content to enhance customer support experiences
- Mentor junior team members and serve as an escalation point for complex issues
Requirements
- Strong background in Windows/Linux operating systems and troubleshooting skills
- Extensive knowledge of database management systems, network and security protocols, virtualization technologies, and cloud platforms
- Excellent communication and documentation skills
- Ability to work collaboratively in a fast-paced environment
- Familiarity with Docker/Kubernetes and Web Service/Java Script
What We Offer
- Competitive salary: $120,000 - $150,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Contact Information
If you are a highly motivated and technically skilled individual looking for a challenging and rewarding career opportunity, please submit your application.
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