Technical Support Expert for Digital Transformation

12 hours ago


Delhi, Delhi, India OpenText Full time

Unlock your potential as a Technical Support Expert for Digital Transformation with OpenText, a global leader in information management.

We are seeking an experienced Senior Technical Support Specialist to join our team and drive customer success. In this role, you will be responsible for delivering exceptional technical support experiences on our products, collaborating with cross-functional teams, and contributing to the development of our Knowledge Base.

Your Key Responsibilities:

  • Provide advanced troubleshooting and technical support for complex issues via chat, phone, and email.
  • Work closely with customers who have our solutions on-premise and in the cloud.
  • Develop and maintain knowledge articles to assist other support specialists.
  • Collaborate with development teams to ensure software defects and customer requested features are documented and followed through to resolution.
  • Serve as a mentor and escalation point for more complex issues.

What You'll Need:

  • Hands-on experience troubleshooting Windows/Linux Operating Systems.
  • Strong troubleshooting skills, diagnostic analysis using traces, dumps, and other tools.
  • Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica.
  • Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP, and SAML.
  • Virtualization Skills – VMware, Hyper-V.
  • Experience on Cloud technologies – AWS, Azure, or Google Cloud.
  • Good Scripting knowledge - Perl, Python, Shell.

What We Offer:

  • A competitive salary range of $90,000 - $110,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Generous paid time off and holidays.
  • Ongoing training and professional development opportunities.

About OpenText:

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us.



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