Customer Service Specialist

5 days ago


Thrissur, Kerala, India beBeeCustomer Full time £ 10,000 - £ 12,000

We are currently seeking an experienced Customer Service Specialist to join our team in delivering exceptional service and resolving complex customer queries.

This role will play a vital part in enhancing our customer experience, simplifying the life of all car owners across the UK and EU by providing a complete end-to-end service with world-class customer experience.

The ideal candidate will have a passion for best-in-class customer service, with a minimum of 3 years experience in handling customer complaints by phone, email and live chat in a fast-paced environment. Fluency in written and spoken English is essential, as well as excellent time-management skills and the ability to manage your own workload.

You will be responsible for managing escalated customer queries, liaising with garage partners to provide solutions, and monitoring complaint progress to ensure agreed actions are completed in a timely manner. You will also assist the Customer Service team in handling general customer queries, track and report complaint trends, and create action plans to reduce complaints.

In return, you will receive full training and ongoing support, as well as a competitive salary package. This is an unparalleled opportunity to be an early team member of a dynamic company.



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