Exceptional Customer Service Representative
3 days ago
As a Technical Support Specialist, you will play a crucial role in providing top-notch technical assistance to our clients through various communication channels.
Key Responsibilities:
- Resolve technical issues related to software applications, hardware devices, and network connectivity.
- Collaborate with cross-functional teams to identify and implement solutions.
- Develop and maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
Requirements:
- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
Benefits:
- Cabs facility both side for hiring zone areas.
- Rotational Shift including night shift.
- 18 months of Surety Bond.
Desired Candidate Profile:
- Excellent problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong teamwork and collaboration skills.
If you are passionate about delivering exceptional customer service and have a knack for troubleshooting complex technical issues, we encourage you to apply for this exciting opportunity.
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