
Emerging Markets Customer Service Expert
3 days ago
Customer Service Operations Specialist
A premium experience awaits in our Emerging Markets team. As a Sr. Specialist, you will drive targets and align processes to deliver exceptional service across all channels.
Key responsibilities include:
- Managing BPO/vendor operations to ensure seamless execution of strategies
- Monitoring KPIs such as NPS, AHT, case backlogs, service levels, and quality standards
- Optimizing processes and implementing rollouts/new functionalities across regions
- Supporting business reviews with vendors on a regular basis
We seek an expert in Consumer Service operations with strong project management & reporting skills. A Bachelor's degree in Business or related field is required, along with 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom.
Beyond the technical requirements, we value professionals who are results-driven, possess excellent stakeholder management skills, and can adapt quickly to a dynamic environment.
Join our mission to elevate customer satisfaction and loyalty through operational excellence and continuous improvement.
- Main Skills and Qualifications:
- Familiarity with CRM platforms (Salesforce preferred)
- Strong knowledge of Customer Service KPIs (NPS, AHT, CSAT, FCR)
- Excellent problem-solving and risk management abilities
- Results-driven professional with strong communication skills
-
Emerging Business Innovation Leader
2 weeks ago
Thrissur, Kerala, India beBeeStrategist Full time ₹ 80,00,000 - ₹ 1,50,00,000As a strategic innovation leader, you will play a pivotal role in driving our organization's growth by identifying and capitalizing on emerging business opportunities.Key Responsibilities:Conduct ongoing market research and landscape analysis to identify potential technologies, new business models, and untapped market spaces.Develop comprehensive reports on...
-
Senior SAP Customer Service Expert
1 week ago
Thrissur, Kerala, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 25,00,000We're seeking a Senior SAP Consultant to lead our customer service initiatives.Design, implement and support SAP Customer Service solutionsProvide expert guidance on SAP CS processesCollaborate with stakeholders to gather requirementsConfigure and customize the SAP CS moduleTroubleshoot complex issuesMentor junior consultantsStay updated with SAP CS latest...
-
Social Media Marketing Expert
7 days ago
Thrissur, Kerala, India IRISH EXPERT LLP Full time ₹ 2,00,000 - ₹ 3,00,000 per yearLocation: Thrissur MG RoadJob Type: Full-TimeExperience: 2+ years preferredWe're looking for a Social Media Expert who's not just creative, but fast and reliable when it comes to managing customer inquiries. Our pages get a high volume of messages, comments, and product questions — and we need someone who can stay on top of it all with a calm, professional...
-
Customer Service Expert
2 days ago
Thrissur, Kerala, India beBeeCustomerService Full time ₹ 7,00,000 - ₹ 14,00,000Customer Service RoleWe are seeking a Customer Service Representative to join our team. As part of this role, you will be responsible for managing daily customer inquiries and requests.Key Responsibilities:Manage customer complaints and resolve issues in a timely manner.Provide exceptional customer service through multiple channels.Develop and maintain...
-
Customer Service Representative
4 days ago
Thrissur, Kerala, India beBeeCustomer Full time ₹ 32,000Delivering Exceptional Customer ServiceAre you a communication expert seeking a challenging role in a fast-paced environment?As a customer service professional, you will be responsible for delivering exceptional customer service to international clients.Key Responsibilities:Communication Skills: Utilize excellent verbal and written communication skills in...
-
Animal Emergency Crisis Manager
2 days ago
Thrissur, Kerala, India beBeeCrisis Full time ₹ 50,00,000 - ₹ 75,00,000Job Title: Animal Emergency Crisis ManagerAbout the Role:This is an exciting opportunity to join our team as a skilled professional responsible for coordinating and executing emergency response plans to protect animals from cruelty and harm. The successful candidate will work closely with our team to handle urgent animal emergencies, rescues, and cruelty...
-
Marketing Internship
1 week ago
Thrissur, Kerala, India Microtec Educational Services Full timeJob DescriptionCompany DescriptionMicrotec Educational Services is dedicated to empowering students as they take their first steps toward promising careers. Our mission is to provide comprehensive support, personalized career guidance, and the resources necessary to help each student achieve their full potential. Through tailored mentorship and expert...
-
Marketing Internship
7 days ago
Thrissur, Kerala, India Microtec Educational Services Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionMicrotec Educational Services is dedicated to empowering students as they take their first steps toward promising careers. Our mission is to provide comprehensive support, personalized career guidance, and the resources necessary to help each student achieve their full potential. Through tailored mentorship and expert insights, we ensure...
-
Digital Banking Expert
2 weeks ago
Thrissur, Kerala, India beBeeBanking Full time ₹ 12,00,000 - ₹ 20,00,000We are seeking a seasoned Digital Banking Expert to drive our digital transformation. This key role will be responsible for formulating and executing strategies to enhance the overall digital banking experience.Key ResponsibilitiesDigital Strategy Development: Collaborate with cross-functional teams to align digital initiatives with organizational goals and...
-
Customer Service Representative
4 days ago
Thrissur, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000Job Summary:We are seeking a skilled Customer Support Specialist to join our team.The successful candidate will be responsible for managing customer queries via phone, email, chat, and social media. They will provide prompt, professional, and empathetic responses to ensure high customer satisfaction.Customer Interaction: Manage customer queries via multiple...