Customer Order Service

4 days ago


Thrissur, Kerala, India beBeeOrderFulfillment Full time ₹ 10,52,000 - ₹ 14,56,000

Job Overview

The Customer Order Service (COS) team requires a skilled Order Fulfillment Specialist to process orders, ensure timely delivery, and maintain high order accuracy goals.

Key Responsibilities:

  • Process orders in SAP/C4C with accurate invoicing and timely delivery
  • Resolve customer queries and complaints through effective communication
  • Maintain accurate order details, including product information and shipping data
  • Monitor and release orders from credit hold when necessary
  • Coordinate with cross-functional teams to resolve order blocks and availability issues
  • Manage internal/demonstration orders, collaborate with sales teams, and provide customers with order status updates
  • Prepare financial documents and trigger invoicing processes as required
  • Manage customer claims, coordinate with logistics and transportation, and raise claims in SAP when necessary

Requirements:

  • Bachelor's degree or equivalent experience
  • 1-3 years of experience in order management, order fulfillment, or related functions
  • Strong problem-solving, coordination, and communication skills
  • Ability to work effectively with diverse teams across cultures and countries


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