
Customer Order Service
4 days ago
Job Overview
The Customer Order Service (COS) team requires a skilled Order Fulfillment Specialist to process orders, ensure timely delivery, and maintain high order accuracy goals.
Key Responsibilities:
- Process orders in SAP/C4C with accurate invoicing and timely delivery
- Resolve customer queries and complaints through effective communication
- Maintain accurate order details, including product information and shipping data
- Monitor and release orders from credit hold when necessary
- Coordinate with cross-functional teams to resolve order blocks and availability issues
- Manage internal/demonstration orders, collaborate with sales teams, and provide customers with order status updates
- Prepare financial documents and trigger invoicing processes as required
- Manage customer claims, coordinate with logistics and transportation, and raise claims in SAP when necessary
Requirements:
- Bachelor's degree or equivalent experience
- 1-3 years of experience in order management, order fulfillment, or related functions
- Strong problem-solving, coordination, and communication skills
- Ability to work effectively with diverse teams across cultures and countries
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