Expert Technical Support Professional
1 day ago
We are seeking an experienced technical support professional to join our team in a key role. In this position, you will leverage your expertise in scripting, troubleshooting, and cloud technologies to manage and resolve complex customer issues on the ServiceNow platform.
Main Responsibilities:- Provide expert support for Service Now users and administrators.
- Troubleshoot and resolve complex technical issues while ensuring root cause analysis.
- Automate repetitive tasks using scripts and develop solutions for faster troubleshooting.
- Maintain technical expertise in assigned product areas to offer effective support.
- Share knowledge through mentoring, training, and documentation initiatives.
- Suggest and implement process and product improvements.
- Manage customer expectations effectively, ensuring high satisfaction levels.
- Collaborate with global teams and contribute to strategic initiatives.
- Create and maintain detailed knowledge base materials to empower customers.
- Experience: 5+ years in Technical Support or a related field.
- Technical Expertise: Proven skills in scripting, networking, and operating systems.
- Communication: Exceptional verbal and written communication skills.
- Customer Service: Strong focus on quality and commitment to customer satisfaction.
- Teamwork: Ability to thrive in a collaborative environment.
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