
Expert Technical Support Specialist
4 days ago
We are seeking a proactive and skilled professional to join our growing team as a Senior Technical Support Engineer. This role is ideal for a hands-on individual who thrives on solving complex technical issues, working directly with customers, and collaborating with cross-functional teams to ensure high service availability and customer satisfaction.
Key Responsibilities:
- Act as the senior point of contact for Level 2 & Level 3 support escalations from global customers.
- Troubleshoot and resolve complex issues related to SaaS applications, APIs, integrations, and cloud-based services.
- Perform root cause analysis (RCA) and implement preventive measures.
- Collaborate with product, engineering, and QA teams to escalate bugs, recommend improvements, and ensure timely fixes.
- Manage incident and problem resolution within defined SLAs.
- Guide junior support engineers and share best practices.
- Maintain detailed technical documentation, knowledge base articles, and support processes.
- Provide regular feedback to enhance customer experience and product usability.
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Technical Support Engineer
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Hyderabad, Telangana, India Creative People Specialist Full timeAs a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...
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Expert Technical Support Professional
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Hyderabad, Telangana, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000Technical Support SpecialistWe are seeking an experienced technical support professional to join our team in a key role. In this position, you will leverage your expertise in scripting, troubleshooting, and cloud technologies to manage and resolve complex customer issues on the ServiceNow platform.Main Responsibilities:Provide expert support for Service Now...
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Technical Support Specialist
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Hyderabad, Telangana, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000Job DescriptionWe are seeking a skilled Technical Support Specialist to provide expert assistance for CAD and CAE applications.Key Responsibilities:Serve as the primary point of contact for technical support inquiries related to AutoCAD, CATIA, SolidWorks, ANSYS, or similar software.Deliver timely and effective solutions for software installation,...
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Expert Technical Support Specialist
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Hyderabad, Telangana, India beBeeSkillset Full time ₹ 4,50,000 - ₹ 9,00,000Job Title: Technical Support Specialist">Role SummaryAs a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. Your primary focus will be on resolving technical cases and answering customer questions related to our software and platform.In this role, you will work closely with cross-functional...
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Expert Technical Support Manager
1 week ago
Hyderabad, Telangana, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000Lead Technical Support SpecialistWe are seeking a highly skilled and experienced Lead Technical Support Specialist to drive operational excellence within our support delivery function. As a key member of our team, you will be responsible for leading and managing key operational areas such as monitoring, including shift planning, performance measurement, and...
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Technical Support Specialist
1 day ago
Hyderabad, Telangana, India Intellect IT Full time US$ 90,000 - US$ 1,20,000 per yearCompany DescriptionIntellect IT operates on a "100% onshore (United States)" model, providing all our service offerings within the United States, either onsite at the customer site or at our development center in California. Our commitment to local operations ensures high-quality service and support. For more details, please visit our company's website at...
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Desktop Support Specialist
1 week ago
Hyderabad, Telangana, India beBeeDesktopSupport Full time ₹ 8,00,000 - ₹ 12,00,000We are seeking a highly skilled and experienced Desktop Support Specialist to join our organization. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also...
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Technical Support Specialist
6 days ago
Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,50,000Job Title: Technical Support SpecialistOverview: We are seeking a skilled technical support specialist to manage production support systems, incident management, and change management.The ideal candidate will have hands-on experience with Service Now (incident management, change management), Linux, Mainframe, Zscaler, SQL, event management tools like...
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Technical Expert
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Hyderabad, Telangana, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000Windows Support Specialist NeededWe are seeking a skilled Windows Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to customers via chat.About the Job:Position: Technical Process Specialist/Senior Technical Process SpecialistLocation: Hyderabad (100% Work From Office)Experience: 1 – 6 YearsShift:...
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Technical Support Expert
6 days ago
Hyderabad, Telangana, India beBeeCareer Full time ₹ 15,00,000 - ₹ 25,00,000Job Opportunity:A seasoned professional is required to join our team as a Technical Specialist.Working closely with the Development team, this individual will be responsible for providing production support and escalating issues as needed.Collaborate with the Development team to meet business requirements.Provide timely support and escalate technical issues...