Technical Expert

5 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

Windows Support Specialist Needed

We are seeking a skilled Windows Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to customers via chat.

About the Job:

Position: Technical Process Specialist/Senior Technical Process Specialist

Location: Hyderabad (100% Work From Office)

Experience: 1 – 6 Years

Shift: 24x7 Rotational Shifts

Your Responsibilities Will Include:

  • Providing fast and effective solutions to customer issues with Microsoft Windows & O365.
  • Creating a positive experience by showing empathy and patience while troubleshooting.
  • Using your technical expertise to diagnose and resolve complex problems.

Key Qualifications:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
  • Must be ready for 100% WFO, no hybrid options

What We Offer:

We offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to delivering exceptional customer service and we are looking for individuals who share our values.

Please note that laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.

Original Government ID is mandatory for security clearance.

Preference will be given to immediate joiners.

We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

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