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Expert Azure Cloud Technical Support Specialist
3 weeks ago
This is a challenging opportunity to join a dynamic team as an Azure/Cloud Support Engineer. We are seeking a highly skilled and experienced professional with a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365.
Key Responsibilities:- Provide expert-level technical support for clients addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting.
- Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution applying your advanced technical expertise.
- Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
- Identify potential issues and recommend improvements to clients' Azure environments.
- Implement proactive solutions aimed at optimizing performance and fortifying security.
- Four to five years of experience providing infrastructure and cloud technical support.
- A Bachelor's degree in IT or related fields, or equivalent experience.
- Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
- Strong customer service and communication skills.
