Talogy Support Specialist
1 week ago
The Global Client Services Team at Talogy is responsible for delivering exceptional customer support to our clients worldwide. As a key member of this team, you will be the primary point of contact for clients, providing timely and professional assistance with their Talogy systems.
As a Client Support Specialist, you will work closely with cross-functional teams such as Sales, Consulting, Software Engineering, and Product Management to ensure seamless issue resolution, complaint handling, and challenge mitigation. Your day-to-day activities will involve taking live calls and emails from clients, handling them in a friendly and professional manner.
We are seeking individuals who possess strong IT skills, can learn new systems quickly, and have previous experience in a client/customer service environment. If you have a passion for delivering excellent customer service and are able to collaborate effectively with others, we encourage you to apply.
Key Responsibilities- Developing a deep understanding of Talogy solutions and administrative portals.
- Responding promptly to client requests, ensuring satisfactory resolutions for all parties.
- Supporting clients with implementing their own assessment and development projects on Talogy platforms.
- Taking live calls and emails from clients, handling them in a friendly and professional manner.
Your success in this role will be measured by your ability to meet service level agreements (SLAs), provide high-quality support, and contribute to the growth and satisfaction of our clients.
Requirements- Strong IT skills and ability to learn new systems quickly.
- Previous experience in a client/customer service environment, preferably in a call center or retail setting.
- Proficiency with Microsoft Office products, including Outlook, Excel, Word, and Teams.
- Demonstrable evidence of effective collaboration, task management, and driving tasks to resolution.
In return for your hard work and dedication, you can expect a competitive salary, a dynamic work environment, and opportunities for career growth and development.
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