Desktop Support Specialist
6 days ago
We are seeking a highly skilled Desktop Support Engineer to join our team at 3i Infotech. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our computer systems and providing top-notch support to our employees.
Key Responsibilities:
- Provide first and second-level support to employees for desktop systems, laptops, software applications, and peripheral devices.
- Troubleshoot hardware and software issues, performing repairs and system updates as needed.
- Resolve connectivity issues, including network access, remote desktop, and VPN.
System Setup & Configuration:
- Set up new workstations, configure hardware and software installations, and manage account setups.
- Install, upgrade, and configure operating systems, software, and necessary patches.
- Manage asset inventory for computer systems, peripherals, and IT equipment.
User Assistance & Training:
- Assist users with general inquiries, application functionality, and usage instructions.
- Provide one-on-one training to employees on basic troubleshooting and best practices.
- Develop user guides, FAQ resources, and documentation for common issues.
Maintenance & Preventative Care:
- Perform routine maintenance and system checks to ensure optimal performance.
- Regularly monitor antivirus, firewall, and backup systems, ensuring compliance with security policies.
- Collaborate with IT team members to identify and implement system improvements.
Incident Documentation & Reporting:
- Document support requests, issues, and resolutions accurately in the ticketing system.
- Generate reports on common issues, response times, and resolution rates for analysis.
- Provide feedback on recurring issues and help develop solutions to prevent them.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2+ years of experience in desktop support or IT support roles.
- Proficiency in Windows and macOS operating systems, along with MS Office applications.
- Strong troubleshooting skills with hardware (desktops, laptops, printers) and software (OS, applications).
Salary Estimate: $80,000 - $110,000 per year
At 3i Infotech, we offer a competitive salary range based on your location, experience, and qualifications. This estimate is based on national averages and may vary depending on individual circumstances.
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