Financial Collection Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeCollection Full time ₹ 7,00,000 - ₹ 14,50,000

Job Opportunity:

We are seeking a highly skilled professional to manage the collection operations for our organization. As a seasoned Collection Manager, you will oversee and coordinate the entire collection process, ensuring timely repayments and minimizing defaults.

  • Collection Operations Management: Manage end-to-end collection processes for loans and financial products in assigned regions.
  • Delinquency Reduction: Develop and implement strategies to reduce delinquency rates, enhancing overall collections performance.
  • Compliance: Ensure adherence to applicable laws, regulations, and internal policies during the collection process.
  • Loan Monitoring: Monitor and track loan accounts, identify potential defaults, and take proactive measures to minimize risks.
  • Recovery Coordination: Coordinate with legal teams for recovery processes in case of default.
  • Customer Relationship Building: Build and maintain strong relationships with customers to encourage timely payments.
  • Performance Reporting: Prepare regular reports on collection activities, trends, and performance metrics for senior management.
  • Team Leadership: Lead and train collection staff to ensure they meet targets and follow best practices.
  • Escalated Issue Resolution: Resolve escalated collection issues and disputes with customers professionally and effectively.

Qualifications and Skills:

  • Bachelor's degree in Finance, Business, or a related field.
  • Minimum of 3+ years of experience in collections, preferably in financial services or NBFCs.
  • Strong understanding of loan recovery, collection methods, and legal frameworks.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to handle multiple locations and manage teams remotely.
  • Proficiency in MS Office and familiarity with financial software systems.

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