Customer Success Strategist

1 week ago

Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Customer Service Team Lead

A successful team lead is needed to drive excellent customer service and lead a team of customer support representatives. We're looking for someone who can motivate and encourage the team to achieve their targets and goals, while ensuring they have the right tools and resources to succeed.

Responsibilities:
  • Manage and lead a team of customer support representatives.
  • Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
  • Analyze customer feedback and identify areas for improvement in the customer support process.
  • Identify opportunities to improve customer experience and work with the team to implement solutions.

We're looking for someone with excellent communication skills, both written and verbal, as well as strong interpersonal and problem-solving skills. Experience with customer support software and tools is also required.

Requirements:
  • Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills.
  • Strong problem-solving skills and ability to make decisions under pressure.

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