Senior Customer Success Strategist

4 days ago


Salem, Tamil Nadu, India beBeeCybersecurity Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Customer Success Manager

A seasoned professional with a minimum of 5 years of experience in customer success/project management is required to drive growth and exceed performance targets for major accounts.

  • Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Help customers develop strategic plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
  • Collaborate with Account management teams to secure contract renewals and expand business opportunities.
  • Assist in identifying opportunities for increasing usage across the customer's organization.
  • Lead Proof-of-Concepts for upsells and participate in pilot results presentations, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs) with key accounts.

Requirements:

  • Minimum 5 years of experience in customer success/project management role with a proven track record of success.
  • Technical experience in the cybersecurity field with good analytical and project management skills.
  • Proactive approach to problem-solving with the ability to make independent decisions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

We are seeking a talented individual who can thrive in a fast-paced environment and lead our customer success team to achieve exceptional results, driving business growth and exceeding performance targets.



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