Product Support Specialist

1 day ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview:

We are looking for a highly skilled and motivated individual to fill the role of Product Support Technical Associate.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering high-quality service.

Responsibilities:

  • Provide exceptional support to customers through various channels
  • Collaborate with cross-functional teams to resolve complex issues
  • Develop and maintain knowledge of product features and technical specifications
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

Required Skills and Qualifications:
  • Problem solving and debugging skills
  • Good interpersonal and communication skills
  • Flexible in working outside of core business hours at short notice
  • Excellent written and verbal communication skills
Technical Skills (Basics):
  • MySQL/Oracle database
  • Knowledge on Linux Operating system
  • Web technologies & Networking
  • Experience with DSPs is a plus
  • Knowledge on programmatic ecosystem
Personal Qualities:
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Fast learner, energetic and enthusiastic
  • Adaptable and flexible to business demands
  • Positive 'can-do' attitude
  • Team player
  • Soft spoken, work oriented, conscientious
  • Good decision making and problem-solving skills
  • Friendly, reliable, positive and acts appropriately and proactively

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