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Production Support Specialist

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time US$ 80,000 - US$ 1,20,000
Job Description

As a Support Specialist, you will be responsible for providing advanced technical support to various stakeholders.

Key Responsibilities:

  • Provide level 2 support for applications and production environments.
  • Maintenance of technical documentation and knowledge base.
  • Collaboration with cross-functional teams to resolve issues and implement changes.
Required Skills and Qualifications

Our ideal candidate should possess:

Technical Skills:

  • Experience with tech stack, including deployment, maintenance, and patching.
  • Knowledge of service now, Playbook, SRDR, Splunk, Dynatrace, mainframe, IT protocols, UNIX, scripts, DM, SQL queries, network, alerting system, and chain sequence.

Soft Skills:

  • Effective communication and collaboration skills.
  • Problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
Benefits

We offer a competitive compensation package and opportunities for growth and development.

Others

This role requires strong attention to detail, organizational skills, and ability to prioritize tasks effectively.