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Business Development and Customer Engagement Specialist

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Kozhikode, Kerala, India beBeeCustomerRelationship Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview:

We are seeking an experienced Customer Relationship Management (CRM) professional to join our team.

The CRM Manager will be responsible for developing and implementing customer relationship strategies to drive customer loyalty and retention. Key responsibilities include:

  • Analysing customer data to identify trends and insights
  • Managing CRM software to streamline customer interactions
  • Coordinating with sales and marketing teams to ensure seamless communication
  • Providing excellent customer service to build strong relationships

Requirements:

  • Strong analytical skills with the ability to interpret complex data
  • Excellent communication and interpersonal skills
  • Experience in sales and market segmentation
  • Proven track record of driving revenue growth through customer retention and loyalty
  • Familiarity with CRM platforms and software

Benefits:

  • Opportunity to work with a dynamic team and contribute to business growth
  • Competitive salary and benefits package
  • Professional development opportunities

How You Will Contribute:

  • Map and own the repeat customer journey to drive retention and loyalty
  • Nudge and retain existing customers through targeted campaigns
  • Build sustainable revenue streams from customer loyalty and retention