Transforming Customer Journeys Leader

4 days ago

Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 2,20,00,000 - ₹ 2,90,00,000

Customer Experience Transformation Lead

Job Description:\

We are seeking a highly skilled and experienced professional to lead our Customer Experience (CX) transformation efforts. This role will require you to drive cross-functional collaboration, leverage data-driven strategies, and deliver high-impact programs that enhance customer journeys.

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Key Responsibilities:

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  • Develop strategic roadmaps for comprehensive annual study strategies in collaboration with global Product and Customer Insights managers.\
  • Lead high-performance teams by managing, motivating, and developing associates, fostering a culture of excellence, trust, and continuous learning.\
  • Drive process innovation by implementing continuous improvement methodologies, identifying automation opportunities, and optimizing team productivity.\
  • Ensure quality excellence through rigorous performance audits, analyzing data insights, and developing scalable solutions to enhance customer experience.\
  • Engage with international teams to understand requirements, deliver high-quality results, and maintain exceptional communication.\
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Required Skills and Qualifications:\

This role requires the following skills and qualifications:

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  • Program or project management experience.\
  • Cross-functional collaboration with technical and non-technical teams.\
  • Experience delivering complex, multi-dimensional projects.\
  • Proficiency in defining program requirements using data and metrics.\
  • Demonstrated team management capabilities.\
  • Experience implementing standardized, repeatable processes.\
  • Expertise in data mining, management, and SQL query development.\
  • Background in driving automation and process standardization.\
  • Advanced understanding of cross-functional project dynamics.\
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Benefits:\

Our organization offers a dynamic work environment with opportunities for growth and development. We value diversity and inclusion and offer a range of benefits to support our employees' well-being.

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  • Inclusive culture empowering employees to deliver best results for customers.\
  • Opportunities for professional growth and development.\
  • Competitive salary and benefits package.\
  • Flexible working arrangements.\
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About Us:\

Our organization is dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings.

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Join us in this exciting opportunity to transform customer experience and drive business growth.

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