Credit Recovery Expert

1 week ago


Coimbatore, Tamil Nadu, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878

The Role of a Collection Specialist

To drive the collection process, reducing outstanding amounts and average days while maintaining client relationships.

  • Correspond with multiple sources to negotiate payment schedules that meet customer financial situations.
  • Monitor portfolio performance, controlling delinquency and focusing on non-starters.
  • Provide efficient customer service regarding collection issues, process refunds, account adjustments, resolve discrepancies and short payments.
  • Maintain customer account details for non-payments, delayed payments and irregularities, making calls, adjustments and processing credit memos where necessary.
  • Ensure customer files are updated, recording contact information and noting debt updates.
  • Trace defaulters and assets in coordination with tracing teams, suggesting remedial actions.
  • Identify defaulting accounts and investigate reasons for default while maintaining a healthy relationship with customers.
  • Enlist sales and senior management support to accelerate the collection process, including asset repossession and legal assistance.
  • Ensure compliance with Audit, NHB and IRB regulations as well as company policies and procedures.
  • Qualification: Graduate, Masters/Postgraduate


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