
Credit Recovery Expert
1 week ago
The Role of a Collection Specialist
To drive the collection process, reducing outstanding amounts and average days while maintaining client relationships.
- Correspond with multiple sources to negotiate payment schedules that meet customer financial situations.
- Monitor portfolio performance, controlling delinquency and focusing on non-starters.
- Provide efficient customer service regarding collection issues, process refunds, account adjustments, resolve discrepancies and short payments.
- Maintain customer account details for non-payments, delayed payments and irregularities, making calls, adjustments and processing credit memos where necessary.
- Ensure customer files are updated, recording contact information and noting debt updates.
- Trace defaulters and assets in coordination with tracing teams, suggesting remedial actions.
- Identify defaulting accounts and investigate reasons for default while maintaining a healthy relationship with customers.
- Enlist sales and senior management support to accelerate the collection process, including asset repossession and legal assistance.
- Ensure compliance with Audit, NHB and IRB regulations as well as company policies and procedures.
- Qualification: Graduate, Masters/Postgraduate
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