Enterprise Client Advocate
1 week ago
We are seeking an experienced Client Growth Strategist to join our Client Success team at Fundamento. In this role, you will be responsible for owning client accounts and project deliveries, driving continuous service improvement, and focusing on delivering a positive customer experience.
Key Responsibilities- Develop and execute project plans aligned with client success metrics, timelines, and product features.
- Build strong relationships with clients and stakeholders, ensuring clear communication and effective issue resolution.
- Analyze data to identify trends and areas for improvement, informing strategies to enhance client satisfaction and adoption rates.
- Lead the development and implementation of processes to improve efficiency, productivity, and overall client experience.
- Manage and train a team of CS analysts, providing guidance and mentorship to ensure exceptional client support.
- At least 2-4 years of experience in a customer-facing role, preferably in SaaS or tech organizations.
- Excellent interpersonal skills, with the ability to build strong relationships and communicate effectively.
- Proactive and analytical mindset, with a focus on process improvement and client satisfaction.
- Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships.
- Strong sense of accountability and personal organization, ensuring efficient handling of client needs and inquiries.
Fundamento is a dynamic startup that thrives on an entrepreneurial mindset. We value teamwork, innovation, and growth, offering a unique opportunity for professionals to develop their skills and make a meaningful impact.
As a Client Growth Strategist, you will have the chance to work with a talented team, contribute to our mission, and enjoy a competitive salary package.
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