Customer Experience Ambassador

3 hours ago


Kannur, Kerala, India beBeeCustomerService Full time ₹ 18,000 - ₹ 25,000

As a customer-facing professional, you will play a vital role in delivering exceptional experiences. Key responsibilities include addressing customer inquiries, ensuring satisfaction and providing outstanding service.

Responsibilities:
  • Handle day-to-day interactions with professionalism and empathy.
  • Collaborate with the sales team to support acquisition and retention efforts.
  • Utilize strong problem-solving skills and attention to detail to resolve issues efficiently.
  • Work independently and as part of a team to achieve customer satisfaction goals.
Requirements:
  • Excellent customer support and service skills.
  • Strong communication and interpersonal skills.
  • Sales skills to assist with acquisition and retention.
  • Ability to work effectively in a fast-paced environment.
  • Bachelor's degree in Business, Communications or a related field.
Key Qualifications:
  1. Problem-Solving: Utilize analytical skills to resolve customer complaints.
  2. Communication: Deliver clear and concise messages to internal stakeholders.
  3. Customer Focus: Develop a deep understanding of customer needs and preferences.
  4. Teamwork: Collaborate with colleagues to achieve business objectives.
  5. Adaptability: Stay flexible in a rapidly changing environment.


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