Mastering Customer Experience

2 weeks ago

Kannur, Kerala, India beBeeSuccess Full time ₹ 18,00,000 - ₹ 24,90,000

Customer Success is a top priority for our organization. We strive to deliver exceptional experiences that meet the unique needs of our customers.

We are committed to revolutionizing the speciality chemicals market by leveraging technology and data-driven insights.

The industry faces challenges such as inefficiencies in cross-border trade, lack of trust, excessive lead times, quality uncertainty, and lack of transparency. Our goal is to address these issues by providing seamless customer experiences.

We have made significant progress in our journey, scaling up operations across 40 countries and partnering with over 100 customers and suppliers. Our team comprises talented individuals from top institutions.

As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction. You will own the post-sales customer journey, coordinating across teams to execute orders, provide timely updates, and champion customer satisfaction.

Key Responsibilities:

  • Act as the primary point of contact for customers post-sale
  • Understand customer-specific requirements and ensure accurate internal communication
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly
  • Share regular shipment updates, delivery timelines, and documentation status with customers
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables
  • Champion customer satisfaction by anticipating needs and providing proactive support
  • Design and implement scalable processes to enhance the customer experience

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and technical skills
  • Experience in customer-facing roles or customer success

This is an exciting opportunity to make a meaningful impact on the speciality chemicals industry.

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