Chief Digital Customer Experience Officer

2 weeks ago


Kannur, Kerala, India beBeeExperience Full time ₹ 1,20,00,000 - ₹ 2,10,00,000
Job Title: Digital Customer Experience Lead

The successful candidate will be responsible for spearheading the digital customer experience across our web and mobile platforms. This is a critical role that requires strong leadership, technical expertise, and a deep understanding of customer needs.

Main Responsibilities:

  • Product Ownership: Define and own the roadmap for digital CX across web and mobile platforms.
  • Tech Readiness & System Integration: Validate technical feasibility and break down requirements for engineering teams.
  • Customer Journey & Experience Optimisation: Collaborate with design and platform leads to ensure OS-native UI/UX.

Requirements:

  • Bachelor's or Master's degree in Computer Science/Engineering.
  • MBA/PGDM (Product/Tech Management) preferred.

We Are Looking For:

  • A leader who can drive strategic growth and innovation.
  • A technical expert with strong problem-solving skills.
  • A collaborative team player with excellent communication skills.

Key Skills:

  • Strong grasp of web (React/Next.js) and native mobile ecosystems.
  • Domain experience in FinTech/WealthTech customer journeys, Exposure to GenAI in CX.


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