Chief Digital Transformation Officer

2 days ago

Kannur, Kerala, India beBeeDigital Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Description

As a key member of our team, you will be responsible for developing and driving digital strategies that align with business goals. This includes managing and optimizing digital channels such as chat, email, web, and self-service platforms to provide seamless customer experiences.

You will use data and analytics to boost efficiency and customer satisfaction by leveraging emerging technologies like AI and automation. Additionally, you will lead the integration of these technologies across different teams to drive business outcomes.

Moreover, you will collaborate cross-functionally with CX, IT, and Ops teams to track KPIs and report on the impact of digital initiatives.

Required Skills and Qualifications
  • 5+ years of experience in digital strategy, digital operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and KPIs.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications
  • Background in B2C/B2B customer service environments.
  • Certifications in Digital Marketing, Agile, or CX tools.
Why Join Us?

At our organization, we are committed to delivering exceptional customer experiences through innovative digital solutions. We offer a dynamic work environment where you can grow professionally and make a real impact.

We believe in fostering collaboration, creativity, and continuous learning to stay ahead in the industry. If you share our passion for digital transformation and want to join a talented team, we encourage you to apply for this exciting opportunity.

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