
Customer Experience Specialist
2 weeks ago
The key objective of this role is to ensure high-quality interactions between our organization and customers, which is vital for building trust and loyalty.
Responsibilities:- Quality Assurance: Perform regular quality audits or assessments to evaluate the performance of customer-facing associates.
- Call Monitoring: Complete call monitoring and feedback as per service level agreements (SLAs) to maintain exceptional customer experiences.
We require a self-motivated individual with over 1 year of experience in collections processes. The ideal candidate will have expertise in either 3rd Party or 1st Party Collections.
Key Skills:
- Technical Accuracy: Demonstrated ability to provide accurate information to customers.
- Communication: Excellent verbal, written, and interpersonal communication skills.
- Adaptability: Must be able to adapt to changing circumstances and prioritize tasks effectively.
Bachelor's degree required.
This is an excellent opportunity for someone passionate about delivering exceptional customer experiences to grow with our organization.
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