Customer Onboarding Experience Specialist

1 day ago

Kannur, Kerala, India beBeeCustomerOnboarding Full time ₹ 1,74,22,800 - ₹ 2,11,82,000
Customer Onboarding Professional

As a key representative of our organization, you will establish lasting relationships with our clients.

Your responsibilities include:

  • Developing and implementing the customer onboarding process to ensure seamless adoption of our platform
  • Managing internal and external team relationships to facilitate smooth account management
  • Establishing metrics and KPIs to evaluate process improvement and overall account health
  • Serving as a product champion to drive adoption and expand features in collaboration with our product team
  • Providing timely support for product-related questions and concerns
  • Collaborating with product management to surface customer requests and translate feedback into product requirements

To excel in this role, you should possess:

  • 4-6 years of experience in a customer-facing position, such as Technical Onboarding Manager or Solutions Architect
  • Project management experience with enterprise clients or consulting expertise at the Director, VP, and Exec level of Fortune 500 companies
  • Advanced understanding of SaaS and Cloud-based software environments
  • A builder mindset, comfortable working in a startup environment and taking projects from concept to execution
  • Knowledge of APIs, webhooks, and database structure, as well as the ability to troubleshoot complex technical issues
  • Experience creating custom workflows and processes to enhance customer value
About the Role

This is an exciting opportunity to join our team as a Customer Onboarding Professional. In this role, you will be responsible for developing and implementing the customer onboarding process to ensure seamless adoption of our platform.

You will work closely with our internal teams to manage relationships and collaborate with our product team to drive adoption and expand features. Your expertise in project management, SaaS and cloud-based software environments, and your ability to troubleshoot complex technical issues will be invaluable assets to our organization.

We are looking for a highly skilled professional who can think strategically and provide innovative solutions to drive business growth. If you have a passion for delivering exceptional customer experiences and are excited about the prospect of joining a dynamic team, then we encourage you to apply.

Requirements
  • 4-6 years of experience in a customer-facing position
  • Project management experience with enterprise clients
  • Advanced understanding of SaaS and cloud-based software environments
  • Builder mindset and experience working in a startup environment
  • Knowledge of APIs, webhooks, and database structure

Please note that we are not accepting applications from staffing agencies or recruiters at this time.

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