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Customer Experience Expert

3 weeks ago

Kannur, Kerala, India beBeeCustomer Full time US$ 60,000 - US$ 1,25,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. This role will play a key part in delivering exceptional customer support experiences.

Key Responsibilities:

  1. Provide expert technical assistance to customers via various channels.
  2. Resolve complex technical cases efficiently and effectively.
  3. Collaborate with internal stakeholders to ensure seamless service delivery.
  4. Stay up-to-date with the latest ServiceNow software and platform developments.
  5. Continuously improve support processes and procedures to enhance customer satisfaction.

Requirements:

  • Strong technical background and understanding of IT concepts.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in ServiceNow software and platforms is a must.
  • Knowledge of troubleshooting techniques and problem-solving methodologies.

Benefits:

  • Opportunity to work with a cutting-edge technology platform.
  • Collaborative and dynamic work environment.
  • Continuous learning and development opportunities.
  • Competitive compensation and benefits package.

What We Offer:

  • A chance to make a real impact on customer satisfaction.
  • A supportive team environment that encourages growth and innovation.
  • A comprehensive training program to help you succeed in your role.
  • A range of benefits and perks to support your well-being and work-life balance.