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Customer Experience Specialist
2 weeks ago
We are seeking dedicated and customer-focused individuals to join our Customer Care team. As a new hire, you will undergo comprehensive training to effectively handle customer inquiries, resolve issues, and ensure exceptional customer experiences.
This role demands strong communication skills, patience, and a willingness to learn. You will be working in a dynamic environment where each day presents new challenges. If you have a passion for delivering outstanding customer service and enjoy helping others, we encourage you to apply.
Main Responsibilities:- Respond to inbound and outbound customer calls in a professional and courteous manner.
- Assist customers with queries, complaints, and product/service information in a timely and accurate fashion.
- Maintain accurate records of customer interactions and update databases accordingly.
- Elevate complex issues to the relevant department when necessary.
- Foster customer satisfaction by providing excellent service.
- Excellent verbal and written communication skills.
- A positive attitude, patience, and problem-solving ability.
- Willingness to work flexible shifts if required.
