
Merchant Support Specialist
12 hours ago
Key Deliverables:
- Efficiently handle and resolve daily escalated merchant support cases.
- Maintain timely and professional communication across multiple channels.
- Identify process improvements to enhance the merchant experience and implement them accordingly.
- Coordinate with internal teams to drive resolution and case closure.
Role Responsibilities:
- Act as the primary point of contact for merchant escalations.
- Adhere to service level agreements (SLA) and escalate unresolved issues promptly.
- Document recurring issues and propose system enhancements to improve efficiency.
- Participate in cross-functional initiatives as needed.
Essential Skills:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong analytical skills with attention to detail.
Preferred Qualifications:
- Previous experience in customer support or related field.
- Knowledge of business operations and process improvement techniques.
- Proficiency in Microsoft Office applications.
Benefits:
- Opportunity to grow professionally in a dynamic environment.
- Competitive compensation package.
- Ongoing training and development opportunities.
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