Merchant Support Specialist

12 hours ago


Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,00,000
Merchant Support Specialist

Key Deliverables:

  • Efficiently handle and resolve daily escalated merchant support cases.
  • Maintain timely and professional communication across multiple channels.
  • Identify process improvements to enhance the merchant experience and implement them accordingly.
  • Coordinate with internal teams to drive resolution and case closure.

Role Responsibilities:

  • Act as the primary point of contact for merchant escalations.
  • Adhere to service level agreements (SLA) and escalate unresolved issues promptly.
  • Document recurring issues and propose system enhancements to improve efficiency.
  • Participate in cross-functional initiatives as needed.
Requirements

Essential Skills:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical skills with attention to detail.

Preferred Qualifications:

  • Previous experience in customer support or related field.
  • Knowledge of business operations and process improvement techniques.
  • Proficiency in Microsoft Office applications.

Benefits:

  • Opportunity to grow professionally in a dynamic environment.
  • Competitive compensation package.
  • Ongoing training and development opportunities.


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