Senior PM, Merchant Experience Platform, Pay

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time
As a Merchant Platform PM at Amazon Pay, you'll drive strategic initiatives to enhance merchant experience and grow our digital payments ecosystem.

This role focuses on three core missions: optimizing merchant lifecycle management (from onboarding to settlements, fee structures, and dashboard experiences), ensuring regulatory compliance with RBI and NPCI requirements as a Payment Aggregator license holder.

You'll be responsible for key performance metrics including merchant satisfaction (NPS), retention rates (RSR), settlement adherence, and compliance adherence, while working to grow acquiring Monthly Active Users and revenue streams.

This position combines business strategy, technical understanding, and regulatory knowledge to create seamless payment experiences for merchants while maintaining the highest standards of operational excellence and compliance in areas such as KYC, audit reporting accuracy, and merchant cost of payments.

About the team
The Amazon Pay Merchant team is at the forefront of revolutionizing digital payments in India, operating across both online and offline merchant ecosystems.

Our team's mission is to build a self-sustained, convenient, trusted, and rewarding payment experience for India's affluent customers while ensuring best-in-class merchant services.

We manage two key merchant segments:
- Online Merchants: We serve online shoppers and merchants outside Amazon.in, focusing on affluent customer base. Our team works with both direct strategic merchants (Top 100) and aggregator partners (100K+ active merchants), building innovative payment solutions including Amazon Pay Balance, Amazon Pay Later, and UPI services.

- Offline Merchants: We drive ubiquitous acceptance of Amazon Pay across organized retail, with particular focus on high-frequency everyday use cases and high-value transactions. The team manages relationships with major retail brands, deploys cutting-edge payment technology like DQR devices, and builds merchant-specific solutions.- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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