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Associate Merchant Success
4 weeks ago
About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2billion in GMV, and is strengthening its AI-powered infrastructure.
Backed by RTP Global, Z47, PeakXV, and ThinkInvestments and bolstered by a $13million growth round in June 2025 (total funding: $68million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
You wont just write code, youll architect systems that redefine how India shops online. Every service you build improves conversions, reduces friction, and powers a seamless experience at scale. Every challenge you solve pushes the entire eCommerce ecosystem forward.Hit apply and lets build what the world remembers.
WhatYoullOwn
- Lead the end-to-end onboarding process for new merchants, ensuring a smooth and efficient transition onto our platform.
- Educate and guide merchants on best practices for product usage, ensuring they derive maximum value from our solution.
- Serve as the primary point of contact for newly onboarded merchants, product demonstrations, addressing queries, concerns, and challenges proactively.
- Collaborate with sales, product, partners and technical teams to resolve onboarding issues and improve merchant experience.
- Develop and refine onboarding materials, training resources, and product documentation to enhance the onboarding journey.
- Continuously analyze merchant onboarding trends and suggest process improvements to drive retention and satisfaction.
- Maintain a strong feedback loop between merchants and internal teams to enhance product usability and merchant experience.
Who You Are
- 2-4 years of experience in a merchant-facing role within a SaaS company, preferably in handling brands in D2C e-commerce or similar.
- Strong understanding of SaaS product onboarding processes and merchant journey optimization.
- Proven ability to handle multiple onboarding projects simultaneously while ensuring a high level of merchant satisfaction.
- Excellent communication, problem-solving, analytical and relationship-building skills.
- A proactive, go-getter attitude with a strong sense of ownership and a merchant-first mindset.
- Experience working with Shopify or other ecommerce platforms is a plus.
- Ability to thrive in a fast-paced, growth-driven environment.
- Preferably who can Join soon
Why GoKwik
At GoKwik, we arent just building tools were rewriting the playbook for eCommerce in India.
We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces and were just getting started.
