Product Manager- Merchant Acquiring

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About Tide

At Tide, we are building a financial platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, as well as a comprehensive set of connected administrative solutions, from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses globally, available to UK, Indian, and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, we employ over 2,000 employees. Tide is rapidly growing, expanding into new markets, and always looking for passionate and driven people to join us in our mission to empower small businesses and help them save time and money.

About the Team

Merchant Acquiring is a fast growing product within Tide. We're on a mission to provide the simplest and easiest ways for our members to get paid. We are investing in significant development to enhance our product, develop new solutions and expand to new markets. We are user-obsessed, data driven and focused on user experience and technology to drive results.

About the Role

As a Senior Product Manager for Tide's Acquiring product, you will shape the strategy and vision to drive our product, focusing on product development product-led growth and seamless integration with Tide's platform to meet the needs of our smaller member businesses. You will be responsible for

Product Management and Product Development

• Own specific online, remote or in-person Acquiring products with the needs of smaller businesses in mind, ensuring seamless, unified user experience.
• Develop product strategy, continuously assess and prioritise feature enhancements that cater specifically to the requirements of businesses, ensuring each release delivers significant value to this target segment.
• Establish and monitor performance metrics that gauge product success, adjusting strategies based on feedback and usage patterns to optimise product impact.

Revenue Ownership & Commercial Performance

• Design market-aligned pricing strategies to drive adoption, profitability, and retention, ensuring the product's appeal to established, high-transaction businesses.

Data-Driven Product Improvements

• Leverage data insights to continuously refine product features and functionalities to the demands of smaller businesses.
• Lead experiments and A/B tests with a focus on the acquisition and profitability of smaller business customers, ensuring the product meets their specific needs.

As a Product Owner, Merchant Acquiring, you'll play a pivotal part in our growth story by developing and launching merchant acquiring. 

Some of the things you'll be doing:

• Owning and independently defining the product strategy, vision and roadmap for Tide's merchant acquiring products globally
• Working with the Engineering team to define and execute a scalable product architecture that will work internationally
• Assessing opportunities, understanding behaviour, testing hypotheses with data analysis
• Having end-to-end ownership of the merchant acquiring  product development lifecycle

About You

You'll be entrepreneurial and have experience from a merchant acquiring business, and be familiar with the dynamics of both online and in person payments. You'll be able to bring your vision to life whilst playing a leading role within Tide's Product team, working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, designers, and marketers to research, build, ship and improve the product.

• You bring at least 3+ years of product management experience, with at least one year within Merchant Acquiring product
• You have shipped market-leading products in a fast-growing product-focused company before
• You have domain knowledge preferably in fintech / financial services or some other related field
• You possess deep knowledge and understanding of the merchant acquiring business including online and in-person / POS payments, PSPs and scheme networks. You may also have familiarity with the global payments landscape including payment fraud
• You have technical knowledge and experience with API-based products
• You are a champion for innovation, challenging the status quo and having a solution-focused approach
• You're organised, pragmatic and capable of leading a technical interdisciplinary team; we're after someone who's not afraid to get hands-on and remove any blockers that might be on the critical path to shipping
• You're comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
• You have a track record of working seamlessly with cross-functional teams to drive successful product launches, continuous improvements, and sustainable growth
• You have a passion for solving members' and agents' pain points, coupled with your ability to apply product design thinking which sets you apart

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.